Complaint Policy
Introduction
This document sets out our complaints policy. If you are a User of website Videoteenage.com this Complaints Policy forms part of your agreement with us.
How to contact us
You can contact us by mail at: webmaster@videoteenage.com
Interpretation
In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Use for all Users. In addition, the term "business days" means any day that is not a
Saturday, Sunday, or public holiday in the USA/Europe.
Who can use this Complaints Policy?
Whether or not you are a User of one of Videoteenage.com site , you can use this Complaints Policy to alert us to any complaint you have relating to the site
How to make a complaint
If you have a complaint about Videoteenage.com website content, please send your complaint to webmaster@vdeoteenage.com including your name, address, contact details, a
description of your complaint, and, if your complaint relates to content, the URL for the content to which your complaint relates.
How we will deal with complaints of illegal or non-consensual Content
Following receipt of your complaint of illegal or non-consensual content under section 5 above:
We will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
If we require further information or documents from you, we will contact you to let you know.
We will, in good faith, investigate and resolve your complaint within seven (7) business days;
If we are satisfied that the content is unlawful or non-consensual, we will immediately remove such content, and we will notify you of our decision by email or
other electronic message;
If we are satisfied that the content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.
Any dispute regarding our determination that content is non-consensual will be submitted by us to a neutral arbitration association at our expense.
How we will deal with other complaints
Following receipt of other complaints (including complaints related to other breaches of our Acceptable Use Policy) :
We will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
If we require further information or documents from you, we will contact you to let you know;
We will, in good faith, take the appropriate actions to deal with the issue that your complaint has raised. If you have complained about content that appears on
Videoteenage.com, and we are satisfied that the content otherwise breaches our Acceptable Use Policy, we will act quickly to remove such content.
We are not obligated to inform you of the outcome of your complaint.
Unjustified or abusive complaints: If you are a User of Videoteenage.com website, you warrant (which means you make a legally enforceable promise) that you will not make any
complaint under this Complaints Policy, which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or
terminate your "user account."
Appeal Procedure
If you are featured on any content on our website without your consent, you have the right to request the removal of such material. To initiate this process, please send an email to
the address: webmaster@videoteenage.com.
Include all the essential details required to identify the specific content in question, such as the URL where it can be found. After receiving your appeal, our dedicated department
will carefully assess whether the necessary consent was obtained for the content in question. Should it become evident that the content was uploaded without the consent of the
individual depicted, we will promptly and permanently remove the material from the website. Your satisfaction and privacy are of utmost importance to us.
If you find yourself unhappy with our services or have any questions related to your account or activities with us, don't hesitate to reach out to our Customer
Support Department through email: webmaster@videoteenage.com.
Our dedicated Customer Support team will assess whether they can promptly address your inquiry. Should your inquiry require more time or attention, please
rest assured that we are fully committed to handling and resolving it promptly. Please be aware that these general complaints may require up to 7 business days
for resolution.
For billing inquiries or to cancel your membership,
please visit VEROTEL our authorized sales agent.
